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Diagnostics

You can view critical data, such as video speed or audio speed, for your media files, via the Diagnostics view.

Viewing Ping Speed

You can test your network ping speed at any time in the Speed Test pane. To view your ping speed, do the following:
  1. With a media file open in the media player, open the Network and Transcoding Diagnostics view. See Network and Transcoding Diagnostics Button.
  2. View the ping speed, in milliseconds, on the Ping meter. The Ping meter displays the speed of the portion of the media compared with your ping speed. A ping time higher than the crossbar indicates your network speed might be too low for streaming video.

Testing Download Speed

You can test your network download speed at any time in the Speed Test pane. To test your download speed, do the following:
  1. In the Diagnostics view, click the Show Speed button. See the Show Speed Button.
  2. Select Show Speed Test. See Show Speed Test.
  3. Click the downward-pointing arrow. Review displays a drop-down menu of simulations for several combinations of file speed and resolution.
  4. Select the simulation desired.
  5. Click Start File Download. Review runs the simulation and displays the download speed in Mbps.