> ## Documentation Index
> Fetch the complete documentation index at: https://docs.up.telestream.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Upgrading Your Subscription

> Move from a trial to a paid plan, or change tiers as your usage grows.

<Frame>
  <video controls poster="/images/academy/upgrading-subscription-poster.png" src="https://d22gjl3ijghion.cloudfront.net/UPAcademy-UpgradingTheSubscription.mp4" />
</Frame>

## What this video covers

This video walks through **Account Overview** in Organization Settings, and shows how to convert a trial (or move between subscription tiers) from there.

## Good to know

<AccordionGroup>
  <Accordion title="Who can do this?">
    Account Overview — and upgrading a subscription — is available only to users with an **Admin** role.
  </Accordion>

  <Accordion title="What happens to my trial credit when I upgrade?">
    Nothing is lost — a trial can be converted to a paid subscription at any time, and any remaining trial credit carries forward onto the new plan.
  </Accordion>

  <Accordion title="What are the subscription tiers?">
    UP offers **Starter**, **Basic**, and **Professional** plans. Some features are gated by tier — for example, **SSO** is Professional-only, and **Billing Analytics** is available on Basic and Professional. See [UP Pricing](/platform/up-pricing) for the full breakdown.
  </Accordion>

  <Accordion title="When does an upgrade take effect?">
    Upgrades take effect **immediately** — you get instant access to the new tier's features and limits, and there's no mid-cycle proration charge for base-plan upgrades. Moving from monthly to annual billing is handled differently: it's processed at the end of your current billing cycle, with the annual charge invoiced at the start of the next term.
  </Accordion>

  <Accordion title="Can I only change plans whenever I want?">
    You can upgrade or downgrade **no more than once per calendar month**. Downgrading also requires meeting the lower tier's conditions (spaces, users, SSO, etc.) — if you're still using more than the new tier allows (e.g. extra UP.Review sessions), the excess is billed as an add-on rather than blocking the downgrade.
  </Accordion>

  <Accordion title="What can I see on this page besides upgrading?">
    Account Overview is also where you manage payment methods, view invoice history (date, amount due, status, invoice ID, payment method), track upcoming charges, and cancel a subscription. The related **Billing Analytics Dashboard** breaks down consumption and cost trends by application, Space, or timeframe.
  </Accordion>
</AccordionGroup>

<Tip>
  Not ready to commit to a tier yet? You can estimate costs first using the [UP Pricing Calculator](https://app.up.telestream.com/calculator).
</Tip>

## You've completed the series 🎉

That's the full onboarding path. From here, a fully configured organization is ready for real work — head into the application-specific guides (UP.Ingest, UP.Capture, UP.Review, and more) from the main documentation.

## Related documentation

<CardGroup cols={2}>
  <Card title="Account Overview" icon="credit-card" href="/platform/up-settings/up-accountOverview">
    Full reference for subscriptions, add-ons, payment methods, and invoices.
  </Card>

  <Card title="UP Pricing" icon="tags" href="/platform/up-pricing">
    Compare plan tiers and what's included at each level.
  </Card>
</CardGroup>